At PRO LAB , we strive to provide the best personalized photo print products to our valued customers. Each product is carefully crafted and customized to meet your unique requirements. As these items are created specifically for you, we want to ensure transparency and clarity regarding our refund and cancellation policies for personalized photo print products that are non-refundable. Please read the following information carefully before placing an order.

1. Personalized Photo Print Products

Our personalized photo print products are custom-made according to your specifications. These products include but are not limited to canvas prints, photo books, posters, and other customized photo items.

2. Order Cancellation

Once an order for personalized photo print products is placed, it immediately enters the production process to ensure prompt delivery. Due to the personalized nature of the products, cancellation requests can only be accommodated within half an hour of placing the order on working time and days. After this time frame, cancellation requests may not be processed.

3. Refunds

As personalized photo print products are unique to each customer and cannot be resold, we regret to inform you that they are non-refundable. We are unable to accept returns or issue refunds unless:

a. The product is damaged during transit: In the unfortunate event that your personalized photo print product arrives in a damaged condition, please contact our customer support team immediately. To facilitate the process, kindly provide photographs of the damaged item and packaging. We will assess the situation and offer a suitable resolution, which may include a replacement only and no refund.

b. Production errors: In the unlikely event that there is an error or discrepancy with the customization of your photo print product, please contact us within 1-2 days of receiving the order. We may request proof of the error, such as photographs or specific details, to investigate the matter. If the error is determined to be on our end, we will offer a replacement.

4. Proof Approval

For certain personalized photo print products, we may provide a digital proof for your approval before production. It is essential to review the proof carefully, as once it is approved, any errors or discrepancies will be the customer responsibility.
If you have any questions, concerns, or require assistance, our customer support team is here to help. You can reach us at prints@prolab.in or +91 9066035565

By placing an order for personalized photo print products, you acknowledge and agree to the terms of this refund and cancellation policy. PRO LAB reserves the right to update or modify this policy at any time without prior notice. We encourage you to review this page regularly for any changes.

Thank you for choosing PRO LAB for your personalized photo print needs. We appreciate your understanding and look forward to serving you with exceptional products and services.